About FBT Order - Ship from TospinoMall Warehouse in Ghana
1.TospinoMall will deal with your application within 3 days.
2.Once the application approved, TospinoMall will inform you to return the items. You can return goods by yourself or agree to return by TospinoMall (Tospino Express will call to get the return package).
* If your pacakge return time is overdue in 3 days,the after-sale processing will be closed.
3.TospinoMall will inspect the quality of the item once received, then will decide to refund or not.
4.You will receive the refund within 1-3 workdays (Except holidays) usually if quality inspection passed.
About FBM Order - Ship from Local Seller or Global Seller
You have an option to apply for after sale even in transit.
- The seller will deal with your application within 3 days. During these days, the seller will provide you a solution for aftersale.
- Your application will be automatically approved if the seller failed to respond the application with the timeline requested by TospinoMall.
- Once the application approved, you will get the refund within 1-3 workdays (Except holidays).
* You can apply for the platform intervention about aftersale or order issue.TospinoMall will intervene to deal with the application within 3 workdays if the seller failed to respond the application/feedback.
WHEN THE RETURN IS NOT VALID, HOW I AM BEING INFORMED?
If your return is rejected, TospinoMall will contact you and provide you with the rejection reason along with the item's return shipment status.
MY ITEM WAS DISCOUNTED THANKS TO A PROMO OR A COUPON CODE... WHAT WILL BE REIMBURSED?
The refund amount can only be the actual amount paid by the buyer. Used coupons are not refundable, and for partial refunds, the amount will be returned to the buyer's wallet on TospinoMall. The refund amount and other information can be checked in the Order Center or bills in "My Wallet".
eg. If you ordered a promo product at GHS 200 while the original price was GHS 400, you'll be reimbursed the GHS 200 you paid.